Tier 2 RFQ Questions and Answers

As defined in the MPA, VRI includes both on-demand and prescheduled (virtual) services. Would you accept a per-minute rate for on-demand VRI and an hourly rate for prescheduled VRI?

No; please refer to the solicitation and rate sheet for acceptable billing structure as prescribed.

The MPA outlines billing increments of 15 minutes after the minimum for onsite and virtual interpreting. Would you accept 30-minute billing increments after the minimum?

No; please refer to the solicitation and rate sheet for acceptable billing structure as prescribed.

ASL translation rates can vary depending on scope, content complexity, and turnaround time. Would you accept a per-project rate, subject to prior approval from RICDHH?

No; please refer to the solicitation and rate sheet for acceptable billing structure as prescribed.

May we include a remote CART captioning rate section as part of our proposal?

Bidders may submit proposals and rates for all services listed in the solicitation; if a particular service is not listed or requested under the solicitation, that service is not covered under this MPA.

Parking is often essential to securing and maintaining consistent onsite staffing. Would you accept parking costs for all onsite assignments?

No; submitted rates must be fully loaded and inclusive of all related costs.

Mileage is also a key factor in securing onsite staff. Would you accept mileage reimbursement for assignments exceeding a 25-mile roundtrip?

No; submitted rates must be fully loaded and inclusive of all related costs.

The cancellation policy references both 48 hours’ notice and 2 business days’ notice. Can you clarify which standard applies? Additionally, would you accept a cancellation policy based on business days rather than hours?

The standard set forth in the solicitation pertaining to cancellation by a State agency requestor or individual being served is two full business days.

For in-person assignment cancellations, the MPA currently states a 2-hour minimum. Would you accept billing at the full scheduled time for cancellations?

No; cancellations may be billed in accordance with the terms and related timelines set forth in the solicitation.

For virtual (prescheduled) assignment cancellations, the MPA currently states a 1-hour minimum. Would you accept billing at the full scheduled time for cancellations?

No; cancellations may be billed in accordance with the terms and related timelines set forth in the solicitation.

Will RICDHH continue to accept the current insurance coverage levels provided by [NAME], as previously approved on March 6, 2026, by [NAME] the State of Rhode Island?

Insurance requirements as set forth in the solicitation must be met by bidders in order to be considered for inclusion on the MPA as a qualified vendor. Any proposed deviations from these requirements may constitute a qualified or conditional offer.